Cancellation policy

HERB DOCK

Subscription Policy

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

Some items in our store are offered as subscriptions (auto-ship). This policy explains how subscriptions work, how you are billed, and how to make changes or cancel.

1. How Subscriptions Work

When you purchase a subscription, you will receive repeat deliveries of your selected product(s) based on the subscription frequency you choose at checkout. The following auto-ship options are available:

• 1-Month Auto-Ship: Your order is fulfilled and your payment method is charged every month. You receive 10% off the then-current product price and free standard shipping on each recurring order.
• 3-Month Auto-Ship: Your order is fulfilled and your payment method is charged every three months. You receive 20% off the then-current product price and free standard shipping on each recurring order.

Your payment details are stored securely and you will be charged automatically at the start of each new subscription period unless you cancel beforehand.

2. Billing

By enrolling in a subscription, you authorize Herb Dock to charge your payment method on a recurring basis at the frequency and price you selected. You will receive an email notification before each upcoming charge.

Subscription discounts apply to the base product price at the time of each charge and may not be combined with other promotional discounts or codes unless expressly stated at checkout.

Prices are subject to change. We will provide advance notice of any price change before it takes effect on your subscription. Your continued subscription after the effective date of a price change constitutes your acceptance of the new price.

If a recurring payment fails, we may retry the charge and may pause or suspend your shipment until payment is successfully collected.

3. Managing Your Subscription

You can view, modify, or cancel your subscription at any time by:

• Logging into your account at herbdock.com and navigating to your order or subscription settings.
• Clicking the subscription management link in any of your order confirmation emails.
• Contacting our support team at support@herbdock.com or (479) 309-0133.

4. Cancellation

You may cancel your subscription at any time before your next scheduled billing date. To avoid being charged for the next cycle, your cancellation must be completed before that billing date.

Cancellations take effect at the end of the current billing cycle. No partial refunds are issued for unused portions of a billing period unless required by applicable law.

If you cancel after a charge has already processed for the upcoming period, that order will be fulfilled. You may request a refund for that order under our standard Refund Policy.

5. Skipping or Modifying an Order

Before your next billing date, you may skip an upcoming delivery, change your product selection, or update your shipping address through your account portal at herbdock.com or by contacting support@herbdock.com.

6. Returns and Refunds

Subscription orders are subject to our standard Refund Policy, which can be found on our website at herbdock.com. We offer full refunds on any order within 30 days of the delivery date, no questions asked.

7. Contact Us

For questions about your subscription, please contact our support team:

Herb Dock LLC

Email: support@herbdock.com

Phone: (479) 309-0133

Website: herbdock.com/contact

© 2026 Herb Dock LLC. All rights reserved.